Customer on-boarding in Cleo's React Native application.
Projects built by our chatbot development team:
Mimic the friendly, clear, and conversational tones of talented customer service reps.
Rich media like GIFS, videos, and emojis can make the experience fun!
Our client, Cleo, has created a personal finance chatbot which resonates well with younger audiences and makes checking your balance less painful (if not a bit disappointing at times!) through liberal use of funny GIFS and emojis.
The data you collect can improve the chatbot experience for your customer.
Even simple data points like location and date of birth allow you to feed relevant content.
Usually with software the MVP approach is taken. This can mean building the whole user journey in the most rudimentary way and learning what works and what doesn’t. Conversation doesn't work like this so focus on one part of the customer journey at a time.
Imagine a conversation with a human. Would you want a long, painful, non fluent conversation that ends up with nothing, or a short, clear interaction that gave you the outcome you were looking for.
Use button menus and available tools like location services to point your users in the right direction. For customers, it can be difficult to intuit how to communicate with a bot so narrowing the options available not only helps simplify the experience, but makes the interaction more likely to end positively.
One company that has done this well is KLM airlines who introduce a button menu to focus the conversation. This also lets them get away with a less sophisticated NLP.